You’re in charge

We do everything we can to ship items on the day we receive the order (or the next business day in the case of orders place on weekends or holidays). 

Shipping is calculated by weight and parcel size at checkout, so you never pay more than you should. We do not add extra handling charges to your order.

You will see all of the options applicable to your order, so you can choose the carrier and the service you want. We find the Post Office/USPS or FedEx to be the most cost effective and reliable. If you need a delivery method you don’t see, please phone us on +1 (207) 596 7705 to see if we can help.

We keep thorough records of all outgoing shipments, and we provide you with a tracking number when you order, so we can all see where your package is. Please bear in mind that once we’ve shipped your parcel it is out of our control, but we will help follow it or contact shippers if you think something is wrong with your delivery.

For our international customers, please be aware that your country may charge you customs and/or import duties over which we have no control. We are not responsible for paying these extra costs or for any delays you may experience in delivery while your order clears customs in your county. Our items do NOT qualify for tax relief under UMSCA (the North America trade treaty that replaced NAFTA), so we are unable to provide any information or paperwork related to UMSCA.

We cannot be responsible for delays in shipping or receiving orders due to inclement weather or other unforeseen circumstances.

Have questions about returns?

Our refund and return policy is a good place to start.

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